FAQs at Panova Animal Hospital

Have questions about your pet’s care at Panova Animal Hospital? We’ve answered some of the most common ones below. Don’t see what you’re looking for? Give us a call or send us a message—we’re happy to help.

Explore FAQs

General Questions

What animals do you treat?

We treat dogs and cats. At this time, we do not provide services for rabbits, reptiles, birds, or other exotic animals.

Where are you located?

We're at 11362 Warner Ave, Suite A, Fountain Valley, CA 92708—just one block from Mile Square Park, near the intersection of Warner and Euclid.

Appointments & Urgent Care

Do I need an appointment?

Appointments are encouraged so we can reserve dedicated time for your pet. You can book online or by phone. We also keep same-day slots available for urgent needs during business hours—call us, and we'll do our best to get you in.

What if my pet needs urgent care?

Call us first. We reserve same-day availability for urgent situations during our regular business hours, Monday through Friday. Our urgent care is not a 24/7 emergency service—if your pet is experiencing a life-threatening emergency outside of our hours, please visit our after-hours emergencies page for a list of trusted local referral clinics.

How do I book an appointment?

To book an appointment, please use our PetDesk online portal. Booking directly through PetDesk secures your appointment instantly.

What should I bring to my first appointment?

If you have prior medical records or vaccine history for your pet, please bring those along. If your pet takes any medications or supplements, bring the actual bottles or photos of the labels to ensure we have the exact details. For wellness visits, bringing a fresh stool sample is also helpful so we can screen for parasites.

Services & Care

What services do you offer?

We offer a full range of veterinary services for dogs and cats, including wellness exams, vaccinations, diagnostics, imaging, surgery, dental care, cold laser therapy, and end-of-life care. Visit our services page for a complete overview.

Do you offer same-day urgent care?

Yes. We reserve space in our daily schedule for pets who need to be seen urgently. Same-day urgent care is available during regular business hours. For true emergencies or after-hours situations, please refer to our after-hours emergencies page.

Do you see senior pets?

Absolutely. We provide geriatric wellness care tailored to the unique needs of older dogs and cats, including more frequent exams and age-specific health screening.

Do you offer puppy and kitten care?

Yes. We guide new pet owners through the critical first months of their pet's life, including vaccine series completion, parasite prevention, nutrition guidance, and behavior foundations.

Are you Fear Free certified?

A majority of our staff are Fear Free certified, meaning we're trained to minimize stress, fear, and anxiety for your pet throughout every visit.

Costs & Payment

Will I receive an estimate before treatment?

Yes. We provide a good-faith cost estimate before treating your pet. We believe in transparent, pressure-free communication—you'll always know what we're recommending and why before any work is done. Please note that unforeseen circumstances during treatment can occasionally affect the final bill, and we'll communicate any changes with you promptly.

What payment methods do you accept?

We accept all major credit cards—Visa, Mastercard, Discover, and American Express—as well as debit and cash. Clients who pay by debit or cash can avoid the 3% credit card processing fee. We also accept CareCredit and Scratch Pay. Payment is due in full at the time services are rendered or upon discharge.

Do you offer payment plans?

We accept CareCredit and Scratchpay, both of which offer financing options that may allow you to spread the cost of care over time. Visit our payment options page for more details.

Do you accept pet insurance?

We do not bill pet insurance providers directly, but we're happy to provide itemized receipts and documentation you can submit to your insurer for reimbursement. Contact your insurance provider for details on their reimbursement process.

For New Clients

Are you accepting new clients?

Yes—we welcome new clients and their pets. Whether you've just moved to the area, recently adopted, or are simply looking for a veterinarian in Fountain Valley you can trust, we'd love to meet you.

Do you offer anything for newly adopted pets?

Yes. Bring a valid adoption voucher from any public or private shelter and receive a complimentary first exam for your newly adopted pet. It's our way of welcoming you and your new family member to the Panova family.

How do I transfer my pet's records from another clinic?

Give us a call or send us an email, and we'll walk you through the process. In many cases, we can coordinate directly with your previous clinic to obtain records on your behalf.